When submitting a report via WhatsApp, you may sometimes receive the message “Account verification required.” This means that the WhatsApp number being used is not yet connected to the Djuragan Sosmed account that owns the order.

This verification helps ensure that the report is submitted by the correct account owner and allows the report to be handled more securely.

Why Is Account Verification Required?

The WhatsApp number used to submit a report must match the WhatsApp number registered on the Djuragan Sosmed account that was used to place the order.

If the two numbers are different, the system cannot confirm that the report belongs to the order owner. Therefore, the report cannot be processed until the WhatsApp number is properly matched.

How to Connect Your WhatsApp Number to Your Account

Follow these simple steps to resolve the issue:

1. Log in to Your Djuragan Sosmed Account

Log in to the Djuragan Sosmed account that was used to place the order.

Make sure you are using the account that owns the order you want to report.

2. Check the WhatsApp Number in Your Profile

Open your account profile and check the registered WhatsApp number.

Make sure the number is the same as the WhatsApp number you are currently using to submit the report.

If the numbers are different, update the WhatsApp number in your profile to the number you are currently using.

3. Save the Changes

After updating the WhatsApp number, make sure the changes have been saved successfully.

Then, try submitting your report again via WhatsApp.

What If the Numbers Are Already the Same?

If the WhatsApp number on your profile already matches the number you are using, but the verification message still appears, there is no need to repeatedly change your number.

Simply type:

AGENT

This will allow you to continue the assistance process if the verification issue persists.

Why Should You Use the Registered WhatsApp Number?

Using the WhatsApp number connected to the order owner's account makes the verification process easier. It also helps ensure that order-related information is handled correctly because the account and WhatsApp number are properly matched.

Before submitting a report, make sure you are using the correct account and that the WhatsApp number on your profile is up to date.

Conclusion

The “Account verification required” message appears when the WhatsApp number being used is not connected to the Djuragan Sosmed account that owns the order.

The solution is simple: log in to the account used to place the order, check the WhatsApp number in your profile, make sure it matches the number you are using to submit the report, and save the changes.

If the number already matches but verification still fails, simply type AGENT to receive further assistance.

Use Djuragan Sosmed More Easily

Keeping your account information and WhatsApp number up to date can help make the reporting and order support process smoother. Always make sure you are using the correct account when checking your order or submitting a report.

FAQ

What does “Account verification required” mean?

It means that the WhatsApp number being used has not been properly connected to the Djuragan Sosmed account that owns the order.

Which WhatsApp number should I use?

Use the same WhatsApp number that is registered in the profile of the Djuragan Sosmed account that owns the order.

What if the WhatsApp number in my profile is different?

Log in to the account that owns the order, update the WhatsApp number in your profile so it matches the number you are currently using, and save the changes.

What if the numbers are already the same but the report still fails?

If the number already matches but you are still experiencing verification issues, type AGENT to continue the assistance process.

Do I need to log in to the account that placed the order?

Yes. Make sure you log in to the Djuragan Sosmed account that was used to place the order you want to report.